(1) Unable to deliver due to unknown consignee's address, relocation or going out

A The shipper provides a new contact person/address/telephone and resends.

B The shipper requires abandonment at the destination.

C The shipper requests to return to the place of shipment and confirms the payment of return related fees

(2) The consignee refuses shipping charges/tax

A The shipper pays freight/tax and delivers it to the consignee

B After the consignor communicates with the consignee, the consignee is willing to pay the freight/tax

C The consignor requests to transfer to other consignees in the same country, and the new consignee pays the freight/tax

D The consignor requires delivery to the consignee, and the fee is charged to a third party (must be confirmed by the destination first)

E The shipper requires abandonment processing at the destination and payment of freight/tax (depending on the regulations of the specific destination country)

F The shipper requests to return to the place of shipment and confirm the payment of related fees/taxes (depending on the regulations of the specific destination country)

(3) The consignee refuses to accept the shipment

A The shipper provides a new address to deliver the express to a new consignee in the same country.

B After the consignor communicates with the consignee, the consignee agrees to receive the shipment.

C The shipper requires abandonment at the destination.

D The shipper requests to return to the place of shipment and confirms the payment of the return freight.

(4) Express goods are deducted at the destination, and the shipper or consignee needs to provide the certificate of origin/quota/standard invoice and other customs clearance materials.

A The consignee or consignor provides the required customs clearance materials and submits it to the destination for customs clearance procedures.

B. The consignee or consignor cannot provide the required customs clearance information, and the consignor requires abandonment at the destination.

C The shipper requires that the shipment be returned to the place of shipment and confirms the payment of related fees.

(5) The shipment is damaged or missing

A After the shipper communicates with the consignee, the consignee agrees to receive the shipment.

B The shipper requires abandonment at the destination.

C The consignor requests to return it to the place of shipment and confirms payment of related expenses.

 (6) The customs of the destination country will not accept the import and must be destroyed or returned.

A The shipper requires abandonment at the destination.

B The shipper requests to return it to the place of shipment and confirms payment of related fees.

(7) All or part of the goods are lost, the goods are damaged

A The destination country has verified and agreed to compensation.

B. If the goods are damaged due to insufficient packaging, the loss of UPS will not be compensated.

• Special Note:

• When the shipper requests abandonment at the destination, it must pay attention to whether the shipper needs to pay taxes. Some countries do not allow the goods detained in customs to be destroyed locally, and must be returned to the original place of shipment, and the shipper must Pay the relevant fees for the refund. (According to destination country regulations)

• When the shipper requests to return the shipment to the place of shipment, it must pay attention to whether the shipper needs to pay taxes. At the same time, the shipper should be reminded that because each customs has different supervision standards for import and export shipments, the shipment is imported It may require taxation or customs declaration.

• The shipping place must pay attention to whether the shipment has a deadline for destruction.